Refund & cancellation

A plan is paid in advance for the billing period you choose — 1 year, 3 months or 1 month — through Razorpay (UPI, card or net banking). The price of each period is shown before you pay. The plan renews automatically at the end of each period by AutoPay, at the price shown when you set it up, until you turn AutoPay off. If Razone Media House starts or stops charging GST, the amount changes from your next renewal; we tell you by email first, and your bank may ask you to approve AutoPay again at the new amount.

Razone Media House does not offer a money-back guarantee at the moment. You can still cancel your plan at any time (see below). A refund requested while a guarantee was offered is sent to the original payment method through Razorpay and reaches the account within 45 days of the cancellation.

The business owner can turn AutoPay off at any time from Billing in the RaZone panel, or by emailing help@razone.in. There is no notice period and no cancellation fee. No further charges are taken, and access continues until the end of the period you have already paid for.

Razone Media House may offer new businesses a free trial from time to time. When it does, you start it by setting up AutoPay (card or UPI) through Razorpay. Razorpay may take a small authorisation amount (usually ₹1–₹5) to check the payment method and refunds it automatically. Nothing else is charged during the trial; the plan is charged automatically on the day the trial ends, and we email you two days before. Cancel during the trial and you are never charged; access continues until the trial ends.

Outside a money-back guarantee, plan fees already paid for a period that has started, and any one-time setup fee, are not refunded, because the service is available from the moment payment is confirmed.

We still refund in full when:

• you were charged twice for the same period, or charged after cancelling; or
• a charge was taken because of an error on our side.

Email help@razone.in within 30 days of the charge with your business name and the payment reference. Approved refunds go back to the original payment method through Razorpay and reach your account within 45 days of approval.

WhatsApp message fees are charged by Meta directly to the WhatsApp Business account you connect. They are not collected or refunded by Razone Media House.