RaZone

Customer Growth · app.razone.in

Razone Media House, Sector 56, Chandigarh

Data deletion

Business owners can ask RaZone to delete their RaZone Customer Growth account and the data this application stores for your business. Deletion is not automatic. There is no self-serve button that deletes the whole account.

Page date: 25 September 2026

How to request deletion

Email help@razone.in with the subject “Data deletion request”. This is the contact address for Razone Media House.

Include enough detail to find the account:

  • Business name, as shown in the dashboard
  • Owner email address on the account
  • Phone number saved on the business profile, if one was provided
  • City, if more than one business could match the name

RaZone checks that the request is from the business owner. Send it from the owner email saved on the account. If it arrives from a different address, RaZone emails that saved owner address and deletes the account only after the owner replies to confirm. No identity document is required.

What you can already remove

A business owner can delete one customer from that customer’s page in the dashboard. That removes the customer row for your business. It does not remove the same phone number stored at a different business.

A business owner can disconnect WhatsApp in the dashboard. Disconnecting clears the stored access token and phone number id and marks the connection disconnected. Message logs and webhook records in RaZone can remain. Disconnecting does not delete the WhatsApp Business Account, templates, or message history held by Meta.

An owner can also download your business’s customers as a CSV before asking for account deletion.

What an account deletion request covers

After the owner is verified, RaZone can delete the business data held in this application. That includes the business profile, QR codes, customers, consent logs, coupons, campaigns, automations, templates stored for your business, and the WhatsApp connection row, including the encrypted token if it is still stored.

This product has no job that deletes a business account on a timer or as soon as an email arrives. A person handles the request. User login records are separate from the business: if the same email is used only for this business only, say in the email whether that login should be deleted as well.

What may be kept

Payment records are retained after the rest of the business account is deleted. These include the subscription amounts, whether setup was marked paid, and Razorpay identifiers when a payment was recorded.Razone Media House keeps them so it can respond to a government authority or the police.

RaZone and Meta are separate

Deleting or disconnecting data in RaZone removes or updates RaZone’s copy. It does not delete or disconnect data Meta holds for the WhatsApp Business Account, phone number, templates, or messages. The business controls that account at Meta and must use WhatsApp or Meta’s own tools to delete or disconnect it there.

WhatsApp’s privacy policy is at whatsapp.com/legal/privacy-policy. WhatsApp Business Terms are at whatsapp.com/legal/business-terms.

Timing

There is no automatic deletion. After Razone Media House has verified the request, it will delete the business data covered above within 30 days and confirm by email. Payment records described above are not part of that deletion. Until the confirmation email, treat the account as still present.

Privacy details are on the privacy policy. Service terms are on the terms of service.